Shipping and Returns


Shipping 

All of our items are made to order so please allow up to three weeks for items to be dispatched. 

We use Royal Mail as our courier. Please find below estimated days for delivery.

UK Standard Delivery: Expected Delivery 2-3 working days £5.00

Europe Delivery: Expected Delivery 3-5 working days £10.00

Rest of The World Delivery: Expected Delivery 7-10 working days £15.00. Please note that custom charges may apply. *

 

Returns

We hope you will love your Sugar Sand order, but if you are unhappy with our products for any reason we will happily refund or exchange the garment within 14 days of receipt, provided that the product is unworn and with all original packaging.

Simply send the item(s) back to us with a completed returns form stating your reasons for the return. 

We recommend you use a tracked postal service to return goods as they are under your liability until they arrive back with us.

*All Shipments outside of the EU may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. These charges differ from country to country and we cannot predict what they may be. Additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of Sugar Sand products. We will not be responsible for the payment of any Import Duty / Tax / VAT and we are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.